Privacy Policy — Dewy's Western Wear

Who We Are

Dewy's Western Wear ("Dewy's," "we," "us," or "our") is a mobile hat bar and hat-service business located in Greene County, Indiana. This Privacy Policy explains how we collect, use, and protect information you provide when using our hat-service drop-off form or receiving SMS communications from us.

Questions? Contact us at josh@shewa.co.

Information We Collect

When you submit a hat-service drop-off request, we collect:

Contact information: first name, last name, phone number, and (optionally) email address
Service information: hat descriptions, requested services, hat condition details, and any notes you provide
Photos: optional images of your hat(s) you upload with your request

We do not collect payment information, and we do not use cookies or tracking technologies on this website.

How We Use Your Information

We use the information you provide solely to fulfill your hat-service request:

To process and track your hat-service order
To send you SMS text message updates about the status of your order (see SMS section below)
To communicate with you about your order via our secure status portal
To maintain service records

We do not use your information for marketing purposes, and we do not send promotional SMS messages.

SMS Text Messaging

By checking the optional SMS opt-in box on our drop-off form, you consent to receive SMS text messages from Dewy's Western Wear regarding your hat-service order. This is optional and is never required to drop off a hat or use our services.

Here is what you can expect:

Message types: Order confirmation, status updates (Assessing, Quote Sent, In Progress, Ready for Pickup), and replies to messages you send us through the status portal
Frequency: Approximately 3–6 messages per service order, depending on how many status changes your order goes through. We will never send unsolicited or promotional texts.
Message & data rates: Standard message and data rates from your carrier may apply.
To opt out: Reply STOP to any message at any time. You will receive one confirmation and no further messages.
For help: Reply HELP or email josh@shewa.co.

SMS opt-in information and phone numbers collected for SMS purposes are never shared with or sold to third parties for marketing or any other purpose.

Sharing of Information

We do not sell, rent, or trade your personal information to third parties. We do not share your information with advertisers or data brokers.

We may share your information only in the following limited circumstances:

With SMS delivery providers (e.g., Twilio) solely to transmit messages to you — these providers are contractually prohibited from using your data for any other purpose
If required by law or to respond to a valid legal request

Data Retention

We retain your contact and service information for as long as necessary to complete your service order and maintain reasonable service records. You may request deletion of your information at any time by emailing josh@shewa.co.

Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. The effective date at the top of this page will reflect the most recent revision. Continued use of our services after any changes constitutes your acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or wish to request deletion of your data, please contact us:

Dewy's Western Wear
110 N Main Street, Linton, IN 47441
josh@shewa.co